Returns & Exchanges
At EVE LOM, we want you to be completely satisfied with your skincare ritual; if you are not entirely happy with your purchase, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all lids are securely tightened and the pre-paid shipping label is attached to the exterior.
Ship the Items
Drop off your package at any authorized carrier location; please retain your tracking receipt for confirmation of the return shipment.
Receive Your Refund
Once our warehouse inspects the returned products, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing